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Ticketing Policy

CONDITIONS OF SALE

  1. Tickets are sold for and on behalf of Sydney Peace Foundation; Tickets are subject to Sydney Peace Foundation’s conditions of sale and to the requirements of the venue at which the activity is presented. 
  2. The right of admission is reserved. 
  3. The right is reserved to vary, substitute or withdraw advertised programs, artists, and seating arrangements. 
  4. Tickets are non-refundable except as specified in the Entertainment Industry Code of Fair Practice (pdf). 
  5. Sydney Peace Foundation reserves the right to record, broadcast and simulcast any event. Attendees consent to their filming and sound recording as members of the audience. By entering this event site you agree to being filmed or photographed which may be used for marketing or promotional purposes. 
  6. This ticket is valid only when purchased from Sydney Peace Foundation or an authorised agent. 
  7. Patrons who disrupt an event may be ejected from the venue. 
  8. Patrons must not attend an event if they have had symptoms of COVID-19 within the 72 hours prior to the performance and have not received a negative COVID-19 test result. 

SPECIAL CONDITIONS RELATING TO COVID-19 

Please take the time to read these special conditions, as Sydney Peace Foundation has been required to make changes to its terms and conditions and procedures. While COVID-19 public health orders and NSW Government requirements are in place, the terms and conditions under this section will apply. 

The changes are designed to help keep everyone safe, and to support our guests, audience, speakers, performers and staff in line with current requirements and restrictions relating to COVID-19. They are summarised as follows: 

  • Please stay at home if are you are unwell or pose a risk to others. If you are symptomatic, we may refuse entry to minimise the risk to others. 
  • While this section is in effect, we are offering the flexible ticket arrangements set out below. 
  • Our venues have implemented changes to a number of our practices – when you visit you will see changes relating to physical distancing, entry and exit points, security arrangements, queuing, event and door opening times, interval arrangements (there may be no interval), food and beverage service, selling of merchandise and cloak room policies. 

The following conditions now apply in relation to tickets for, and attendance at, Sydney Peace Foundation events. 

Any conditions imposed by the event venues also apply.  

COVID safe practices and contact tracing requirements 

You can only purchase tickets from Sydney Peace Foundation if you provide us with the minimum contact details required by the law, which includes your name and phone number or email address. If you purchase Event tickets from a third party, they may have additional sales terms, including sharing your contact details with us. 

In the event that the NSW Health or other Government Department makes a request, we may be required to disclose your personal information (such as full name, contact email &/or contact phone number) for contact tracing purposes. By purchasing your ticket, you are providing us with your permission to do so. 

If you are attending the Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the NSW Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. 

If someone else will attend in your place (including where you have resold your ticket(s), you must obtain their contact details and permission to share their contact details with Sydney Peace Foundation or require them to contact us on 0403 863 607 or email  

Please see our Privacy Policy for more information on how we manage your personal information. 

a) Conditions of entry 

If at the time of the Event either you or any other attendees of your group fall into any of the categories listed below, you agree not to attend the Event: 

  • If you are experiencing symptoms such as a fever, cough, sore throat, loss of taste or smell or a runny nose;
  • If you should be self-isolating for any reason including –
    • if you have attended a COVID-19 case location as outlined on the NSW Health Website in the last 14 days; 
    • if you are waiting for a COVID-19 test result; or 
    • if you have been in contact with a confirmed case in the last 14 days. 

You also agree to consider your own safety, wellbeing and any applicable government advice before attending the Event.  By attending the Event, you accept any risk associated with the Event, including in relation to COVID-19. 

b) Ticketing 

  • Advance ticket purchases via online is strongly encouraged to access the limited available seats and minimise contact. 
  • All Sydney Peace Foundation Events will adhere to the maximum allowable capacity of each venue under the COVID-19 public health orders applicable to the particular venue and current at that time. 
  • Venues will be sold in physically-distanced seating patterns if required in line with the COVID-19 public health orders applicable to the particular venue and current at that time. 
  • If audience capacities are limited by future public health orders, we may need to cancel your booking and tickets if we’re unable to accommodate you. 

c) Flexible ticket options 

If a ticket holder can no longer attend a Sydney Peace Foundation Event due to the circumstances referred to in a) above you can contact Sydney Peace Foundation to request a refund up to 24 hours prior to the event. We reserve the right to request further information regarding the circumstances in a) which apply to the affected ticket.  

We are not responsible for any expenses you incur or may incur in relation to the requirements or options set out in this section. 

RESALE RESTRICTION 

You agree that Sydney Peace Foundation tickets cannot be resold for more than 110% of the original supply cost. Tickets resold for more than this amount are subject to cancellation. We may request evidence of the resale price paid in order to enforce this resale restriction. We will consider any authentic evidence which can reasonably prove that the resale price paid was no more than 110% of the original supply cost. This evidence may include: 

a) a bank statement; 

b) a resale account receipt; 

c) a tax invoice; 

d) official documentation which evidences the original acquisition cost and resale price paid; and 

e) correspondence between reseller and buyer accompanying any of the above. 

Sydney Peace Foundation and Humanitix are authorised ticket sellers for Sydney Peace Foundation Events. We strongly recommend you only purchase tickets from an authorised ticket seller. 

If you purchase tickets from another source, such as Viagogo or any other unauthorised reseller, you risk that these tickets are fake, void or have previously been cancelled. 

CONCESSION POLICY & ACCESS TO TICKETS 

Where a single ticket concession price is offered, it is available to: 

  • Full Australian Pensioners 
  • Full-time Australian students 
  • Children aged 16 years and under 

When placing your single ticket booking you will need to provide proof of age, student ID, or Pensioner concession card, and be able to present this, if requested, at performances. 

Sydney Peace Foundation sometimes offers priority booking (access to tickets before they are released for general sale) to customers who have signed up to receive offers and newsletters. You can sign up for our e-newsletter and receive regular emails from us that will sometimes include special offers. 

ATTENDANCE POLICIES 

Latecomers 

For the comfort and convenience of all patrons, latecomers may not be admitted into the auditorium until a suitable break in the Event. Suitable breaks vary between Events. When a suitable break is identified, latecomers may not be seated in their ticketed seats, rather in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival. Sydney Peace Foundation strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled Event commencement. 

Children and infants attending performances 

All attendees, must hold a valid ticket to be admitted to the auditorium. This includes children and infants who must have their own seat, and cannot sit on the lap of a parent or guardian. We ask that parents and guardians consider the comfort and enjoyment of other audience members if bringing infants and small children to events.   

Persons aged under 16 years must be accompanied by a ticketed adult at general events. Person under 18 years of age must be accompanied by a ticketed adult at events where liquor is served.  

For the safety and security of all patrons, prams or baby capsules of any description cannot be taken into the auditorium. Aisles, stairways and stairwells must be kept clear at all times. 

Lost tickets 

If tickets are lost replacement tickets can be downloaded on the Humanitix website using your login details.  

Your behaviour 

You are responsible for behaving in a manner that does not interfere with the safety and enjoyment of others. You must not: 

(a) behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, visitors, other audience members or any other person, including as a result of intoxication; or 

(b) behave in a manner that unreasonably interferes with other audience members’ enjoyment of the premises or event, including through the use of cameras, mobile phones, or other electronic devices. 

Food and beverages  

Gluten-free, dairy-free and vegetarian food options will be available.  Please be advised our Sydney Peace Foundation via the Dietaries e-mail.  The kitchen at our events operate as a commercial kitchen so we cannot guarantee absolutely no traces of gluten or nuts in our menu items.  Whilst we try out best to cater to all special dietary requirements we ask that you please advise your guests to bring along any special medication, such as a epi-pen, in the rare chance they may come into contact with any items that may cause a reaction. 

Food and beverages paid for as part of your ticket are not exchangeable and are non-refundable. 

Food and beverages booked and purchased as part of your ticket must be claimed at the Event date stated on the ticket. 

Admission 

A ticket is valid only when purchased from Sydney Peace Foundation or an authorised agent. 

The right of admission is reserved and Sydney Peace Foundation reserves the right to inspect bags of patrons who enter or exit the venue regardless of size. 

All attendees, regardless of age, must hold a valid ticket to be admitted to the auditorium. This includes children and infants who must have their own seat and cannot sit on the lap of a parent or guardian. We ask that parents and guardians consider the comfort and enjoyment of other audience members if bringing infants and small children to the event. 

Cloak Room facilities may not available at the venues. Patrons wishing to bring personal items into the venue do so at their own risk. Sydney Peace Foundation will not take responsibility for any items which are lost or damaged on the site. 

Bulky items are not permitted in the venue, however strollers and prams may be left with front-of-house. 

Unauthorised soliciting and customer surveying, not authorised by Sydney Peace Foundation, is not permitted. 

Accessibility 

Patrons requiring wheelchair positions and/or best viewing for Auslan Interpretation should contact the Sydney Peace Foundation on 0403 863 607 Monday – Friday 9am to 5pm before purchasing their tickets. 

Payment 

Payment for Event tickets is due on booking the Event. If your payment is not received within these terms, your booking may be cancelled. 

Cancellations, no shows and reduction in numbers 

Once payment has been made, no refund is possible. We cannot refund you for members of your group who fail to show up or if your group size reduces after full payment has been received. 

PRIVACY POLICY 

At Sydney Peace Foundation, our patrons are very important to us, and we are committed to protecting your personal details securely and sensitively. Read our privacy statement

WEBSITE TERMS OF USE 

All users of the Sydney Peace Foundation website do so with an understanding and acceptance of the following conditions: 

  1. All information provided on this site is done so in good faith and Sydney Peace Foundation has taken all reasonable measures to ensure the information contained herein is accurate and current. 
  2. No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site. 
  3. By accessing this website, you will be deemed to have released and discharged Sydney Peace Foundation from all liability which might arise. 
  4. By accessing this website, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Sydney Peace Foundation’s website by your access to it. 
  5. The Sydney Peace Foundation website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof. Sydney Peace Foundation cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites. 

WEBSITE COPYRIGHT AND DISCLAIMER 

Unless otherwise stated, all content on this website is copyright Sydney Peace Foundation and must not be re-used without prior written permission from Sydney Peace Foundation. 

Every reasonable effort has been made to ensure that the information presented on this website is correct and up to date, and Sydney Peace Foundation reserves all rights to change any information on this website at any time without notice. 

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